Status on 6 October 2026
In August 2026, a Medium post, Trustpilot reviews and TikTok videos described Mulebuy's warehouse as raided or sealed, with users saying their items were stuck. rep.tools reviewed those reports on 31 August and called them consistent but unconfirmed: no official statement, no independent verification, and the website still loaded. When we checked on 6 October, the site still loaded and Trustpilot still showed 4.7 from about 3,000 reviews, but the newest review was dated 10 September, a noticeable slowdown for an agent that used to collect reviews daily.
| Website | mulebuy.com |
|---|---|
| Status | Reported (checked 6 Oct 2026) |
| Issue | Unconfirmed August 2026 reports of a warehouse raid or sealing |
| Trustpilot | 4.7 / 5, about 3,000 reviews |
| Newest review | 10 September 2026 |
| Normal terms | 0% commission, 90 days storage, free HD QC |
| Operating since | 2024 |
| Biggest market | Italy |
What Mulebuy was known for
Before August, Mulebuy had one of the best reputations among agents: the strongest Trustpilot profile of any major agent, 0% commission, fast free HD QC photos within about a day of arrival, 90 days of storage and careful packing. It emerged in 2024 and grew quickly, especially in Italy, where it drew about 22,200 searches a month in September 2026, nearly double the US figure.
Why we mark it Reported
Several consistent reports of stuck items, a slowing review stream and no explanation from the company are enough to stop recommending it, even though nothing is confirmed. A loading website proves little: CNFans' site still loaded after its owner-confirmed shutdown. If the reports prove false and orders move normally again, we will restore its status.
Do not top up a Mulebuy wallet or leave items in storage until the situation is clear.
If you have items in Mulebuy storage
Screenshot your orders, balance and messages now. Contact support in writing and ask for shipment or refunds. If you paid by card or PayPal recently, check your payment provider's dispute window. Do not pay anyone who contacts you claiming to recover funds; that is a common scam after agent problems.
Moving your Mulebuy spreadsheet
Your finds were never Mulebuy's: each row is a Taobao, Weidian or 1688 item. Extract the item IDs with the link sorter and open them on a working agent such as Joyagoo, KakoBuy or Superbuy.
Lessons from Pandabuy
When Pandabuy was raided in April 2024, buyers with balances and stored items were hit hardest. The habit worth keeping: top up only what the next order needs and ship promptly.
What would change our status
An official explanation and evidence of parcels moving normally would bring Mulebuy back to Working; a confirmed closure would move it to Shut down.
Before you top up a Mulebuy wallet
- Reviews: 4.7 / 5, about 3,000 reviews; read the ten newest before paying.
- Activity: newest review 10 September 2026; a long gap is a reason to test small.
- Status: Reported (checked 6 Oct 2026); re-check the site on the day you pay.
- Community: strongest in Italy, so look for reviews from buyers near you.
Using Mulebuy with a DHgate spreadsheet
Using Mulebuy alongside DHgate is straightforward once the list is split: DHgate rows go to DHgate, everything from Taobao, Weidian or 1688 goes to Mulebuy, and the two parcels travel separately. For now, keep DHgate orders on DHgate and move the Taobao and Weidian rows to a Working agent.
Who searches for Mulebuy
Search interest tells you where an agent's buyers are. In Semrush data from late September 2026, Mulebuy drew about 57,700 searches a month worldwide, led by Italy (22,200), the United States (12,100), France (5,400). US searches for "Mulebuy spreadsheet" ran at about 1,900 a month.
Alternatives worth comparing
If Mulebuy does not suit you, compare Joyagoo, KakoBuy, Superbuy. Each page lists fees, storage and the date we last checked its status, and the full table is on the agent index.
Side by side on the day we checked:
| Agent | Status | Trustpilot (reviews) | Newest review |
|---|---|---|---|
| Mulebuy | Reported | 4.7 (~3,000) | 10 Sep 2026 |
| Joyagoo | Working | 4.6 (2,922) | 9 Sep 2026 |
| KakoBuy | Working | 4.2 (311) | 5 Oct 2026 |
| Superbuy | Working | 4.5 (~1,000) | 4 Oct 2026 |
Choosing a replacement agent
Mulebuy buyers valued zero commission, fast QC and good packing. Joyagoo matches the zero-commission model with 90 days of storage and a 4.6 score on nearly 3,000 reviews; KakoBuy offers 100 days of storage and open QC photos; Superbuy offers the longest track record. Any of them can open the same Taobao and Weidian items your Mulebuy spreadsheet listed.
FAQ
Was Mulebuy raided?
Reported, not confirmed. Several community sources describe a raid or sealing in August 2026; there is no official confirmation.
Is Mulebuy shut down?
Its site still loaded on 6 October 2026, but we mark it Reported and do not recommend new orders.
What should I do if my items are stuck at Mulebuy?
Document everything, contact support in writing and check your payment provider's dispute window.
Can I move my Mulebuy finds?
Yes; extract the marketplace links and open them on another agent.
What was Mulebuy's status on 6 October 2026?
Our check on 6 October 2026 labelled Mulebuy Reported. Its Trustpilot profile read 4.7 (~3,000), and the newest review we found was dated 10 Sep 2026. Re-check the agent's own site before paying, since statuses change.
Where do most Mulebuy buyers live?
In Semrush data from late September 2026, Mulebuy drew about 57,700 searches a month worldwide; the largest markets were Italy (22,200), the United States (12,100), France (5,400). US searches for the name ran at about 12,100 a month.
Which agent is closest to Mulebuy?
Joyagoo, for its zero-commission model and large review base.